We stand behind every product we curate. If something doesn't work out for you, our hassle-free return and refund process ensures you're fully taken care of.
1. What Products Can Be Returned
We accept returns on unopened, unused items in their original packaging within 30 days of delivery. Because they involve direct contact with skin or ingestion, opened or used skincare, cosmetics, and supplement products cannot be returned once the seal or packaging has been broken, except in cases of damage, defect, or a shipping error on our part. Final sale items are not eligible for return.
2. Return Time frame
Returns are accepted within 30 days of delivery.
3. Item Condition Requirements
We accept returns for both defective and non-defective products, provided the items are unused, in their original packaging, and include all original tags and accessories.
4. How to Start a Return
To initiate a return, contact us at support@miroliv.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.
5. Return Shipping Costs
Customers are responsible for return shipping unless the item is damaged or incorrect.
6. Refunds
Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
7. Exchanges
We don't offer direct exchanges. To get a different product or size, please return your eligible item for a refund and place a new order for the item you'd like instead. This ensures your new order ships as quickly as possible rather than waiting on the returned item to arrive first.
8. Contact Information
If you have any questions about your returns, just reach out to us at support@miroliv.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9:00 AM – 5:00 PM (PST) to help you out.