Frequently Asked Questions (FAQ)
Below are answers to some of the most common questions about ordering, shipping, payments, and returns at Miroliv.
1. Orders & Payment
When will my card be charged?
When you place an order, your payment method will first receive an authorization only. This means the amount is temporarily reserved but not charged yet.
We will capture the payment only after your order is confirmed and ready to ship. This ensures customers are only charged once the order is prepared for shipment.
How long does it take to process an order?
Orders are typically processed within 1–3 business days after payment authorization. Processing times may vary depending on product availability and order volume.
Can I modify or cancel my order?
Yes. You may request changes or cancellations within 12 hours of placing your order.
Please contact us as soon as possible at support@miroliv.com.
Once an order has been processed or shipped, modifications or cancellations may no longer be possible.
2. Shipping & Delivery
When will my order be shipped?
Once your order is confirmed and ready to ship, we will send you a shipping confirmation email with a tracking number.
How long does delivery take?
| Shipping Method | Estimated Delivery Time |
|---|---|
| Free / Standard Shipping | 5–15 business days |
| Expedited Shipping | 3–7 business days |
Actual delivery times may vary depending on your location and carrier conditions.
Why might my order ship from different locations?
Depending on product availability, orders may be fulfilled from different warehouses in the U.S. or internationally. This helps us provide efficient delivery times and competitive pricing.
3. Tracking & Delivery Issues
How can I track my order?
Once your order ships, you will receive a tracking link via email. Tracking updates may take 24–48 hours to appear after the carrier scans the package.
What should I do if my package is delayed?
Shipping delays may occur due to factors such as:
- Carrier delays
- Weather conditions
- Customs clearance
If your order appears significantly delayed, please contact our support team.
What if tracking shows delivered but I cannot find my package?
Please try the following steps:
- Check your mailbox, porch, or delivery area
- Ask neighbors or building management
- Contact the shipping carrier directly
If the package still cannot be located, please contact our support team.
4. Returns & Refunds
Do you accept returns?
Yes. Most items can be returned within 30 days of delivery.
To be eligible for a return:
- The item must be unused
- The item must be in the same condition as when received
- The item must be in its original packaging
Are there items that cannot be returned?
Yes. Certain types of goods cannot be returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
What do I need to complete a return?
To complete your return, we require a tracking number showing the item has been returned to us.
Once the returned item is received and inspected, we will process the refund or replacement according to our Return & Refund Policy.
5. Customer Support
What if my order arrives damaged or incorrect?
If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery and include photos of the issue. Our team will review the case and arrange a replacement or refund if applicable.
How can I contact customer support?
If you have any questions about your order, shipping, or returns, please contact us at support@miroliv.com.
Our team typically responds within 24 hours on business days.